Fulfillment, Shipping & Returns

ORDER FULFILMENT:

Most orders received before 12:00 PM will ship the same day, if the items ordered are in stock. Inventory turnover happens quickly, so discrepancies regarding availability may occur. If there is an issue with your order, we will call and/or email you before we ship.

Orders are processed daily Monday through Wednesday with some shipping on Thursdays depending on your location and shipping time.

Frozen Orders placed after Wednesday 12pm will not ship until the following Monday.

SHIPPING REQUIREMENTS:

Omorog offers FREE 1-2 Day GROUND SHIPPING on orders over $139 to the following states Connecticut, Ohio, Pennsylvania, Delaware, Maryland, New Jersey, New York, Massachusetts, Rhode Island, Vermont, Virginia, West Virginia, Illinois, Arkansas, Georgia, Florida, Indiana, Kentucky, Michigan, North Carolina, South Carolina, Tennessee,

. We do not ship internationally or to Canada due to Border restrictions and transit times. At this time, we do NOT ship to FPO's, APO's, P.O. Boxes, Hawaii, Alaska, or Puerto Rico. Shipping rates and timing varies by the carriers used. Omorog offers both ground and air service options through UPS and FedEx. Frozen Items will be packed in an insulated box with coolant. The cost of which is already calculated and included in the cost of the freight.

PACKAGE HAS BEEN DELIVERED, BUT HAS GONE MISSING:

Omorog is not responsible or liable for any damage or shipments gone missing. Once delivered, if your package cannot be found, please make sure you call the carrier immediately. Please have your tracking number handy.

UPS 1-800-742-5877

FedEx 1-800-463-3339

IF YOU RECEIVE A DAMAGED ORDER:

If you have received a package that was damaged during transit, please follow the following steps:

Contact Omorog within 24 hours at CustomerService@Omorog.com

Take pictures of the box and the damage before doing anything else with the shipment. These Photos are REQUIRED to file a claim with FedEx or UPS. Omorog will not be liable or responsible for filing a claim, if there are no accompanying photos of the box and damage.

Once received, Omorog will contact the carrier and advise of next steps.All of our packages are automatically released to the recipient for delivery. So if you are not home during your delivery, FedEX knows to leave it at your front door without a signature being required. If your package is delivered, and your box goes missing in between the time it is delivered and you get home, Omorog is not responsible for your package. Once your package has been delivered Omorog is no longer responsible or liable for any damage or shipments going missing. Please make sure you call FedEX immediately at 1-800-463-3339 (Dial 1 to speak to a representative!)

IF YOU ORDERED FROZEN ITEMS AND THEY ARRIVE SEMI-THAWED OUT:

When purchasing frozen products from Omorog, you are releasing Omorog from any guarantee that the product will be fully frozen upon delivery. Omorog cannot control the shipping carriers, and we do our best to ensure we pack all frozen products with sufficient amount of coolant for transit time. If your order is received thawed, or partially thawed, you can refreeze the product, as there is nothing wrong with refreezing and thawing pet food.

OMOROG RETURN POLICY

Due to the perishable nature of many of our products, Omorog does not offer any refunds once an item is purchased, we will however offer a store credit under certain circumstances.